POLICIES AND TERMS

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1. TERMS OF USE

Introduction:

- - - - Welcome to the website of ROTAC VINA CO., LTD. By accessing and using this website, you agree to comply with the terms and conditions set forth below.

Scope of Application:

- - - - These terms apply to all customers who access, purchase products, or use services on this website.

Rights and Obligations of Customers:

- - - - Provide accurate information when placing orders
      - Not use the website for fraudulent or harmful purposes
      - Make full payment according to the order value

Rights of the Company:

- - - - Refuse or cancel orders if any abnormal or suspicious activity is detected
      - Change website content without prior notice

Intellectual Property:

- - - - All content (images, technical documents, catalogs) is the property of Rotac Vina
      - Any reproduction without permission is strictly prohibited

2. PRIVACY POLICY

Purpose of Information Collection:

We collect customer information (full name, phone number, email, address) for the following purposes:

- - - - Order processing and invoice issuance
      - Delivery and after-sales support
      - Providing product information and technical documents

Scope of Information Use:

- - - - Internal use within the company and logistics partners
      - Not shared with third parties without customer consent

Data Retention Period:

- - - - Stored until the customer requests deletion or as required by law

Information Security:

- - - - We are committed to protecting customer information using appropriate technical and management measures
      - We are not responsible for data leakage caused by the customer’s fault

Customer Rights:

- - - - Request access, correction, or deletion of personal data

3. WARRANTY POLICY

Available Documents:

- - - - Certificate of Origin (CO) and Certificate of Quality (CQ) can be provided upon request
      - Warranty Period
      - Warranty is applied in accordance with the manufacturer’s policy (12 months)

Warranty Conditions:

- - - - Product is within the warranty period
      - Defect is caused by the manufacturer

Non-Warranty Cases:

- - - - Damage due to improper installation or operation outside recommended conditions
      - Unauthorized repair or modification
      - Damage caused by natural disasters, fire, explosion, etc.

Complaint Resolution Principles:

- - - - Priority is given to negotiation
      - If no agreement is reached, disputes shall be resolved in accordance with Vietnamese law

Warranty Methods:

- - - - Replacement (one-to-one exchange)
      - Or refund via bank transfer (processing time: 5–15 working days)

Return & Exchange Process:

- - - - Contact the company and report the issue.
      - Send the defective product back for root cause analysis/repair/replacement.
      - Proceed with the return/exchange process.

4. SHIPPING POLICY

Delivery Scope:

- - - - Nationwide delivery within Vietnam

Delivery Time:

- - - - Inner city: 1–3 days
      - Other provinces: 3–7 days

Shipping Fee:

- - - - Free shipping across Vietnam

Notes:

- - - - Customers are required to inspect goods before acceptance
      - In case of any issues, please contact us immediately

5. PAYMENT POLICY & REFUND METHOD

Payment Method:

- - - - Bank transfer to the company’s official account

Bank Account Information:

- - - - Company Name: ROTAC VINA CO., LTD.
      - Tax Code: 2300887019
      - Bank Account (VND): 0351000906659
      - Bank Account (USD): 0351371042966
      - Bank Name: Vietcombank – Bac Ninh Branch

Refund Method:

After confirming the completion of the handling process:

- - In case of exchange: A replacement product will be provided within 3 days from the date of the return approval.
  - In case of return for refund: The payment will be refunded via bank transfer within 5–10 working days.