1. Conditions for Returns and Exchanges

Customers are required to inspect the condition of the goods and may request a return or exchange at the time of delivery/receipt in the following cases:

• The product is not of the correct type, model, or as described in the order or on the website at the time of purchase.
• The quantity is insufficient or items are missing compared to the order.
• The external condition is damaged (e.g., torn packaging, peeling, breakage, etc.).

Customers are responsible for providing relevant evidence/documents to verify the above issues in order to complete the return or exchange process.

2. Timeframe for Notification and Return

• Notification period: Within 48 hours from the time of receipt for cases involving missing accessories, gifts, or damaged items.
• Return period: Within 7 days from the date of receipt.
• Return location: Customers may return products directly to our office/store or send them via postal/courier services.

If customers have feedback or complaints regarding product quality, please contact our customer service hotline for assistance.

3. Return & Exchange Methods

• We will replace the product with the correct item as originally ordered in cases of incorrect delivery, wrong quantity, or products not meeting the committed standards.
• In case the ordered product is out of stock, we may offer an alternative product of equivalent value, subject to customer agreement.
• If the customer no longer wishes to proceed due to product defects or does not agree with the replacement, we will issue a refund via bank transfer or another agreed method within 7 working days from the date of receiving the request.
  (Any bank transfer fees, if applicable, will be borne by the customer.)
• In cases where shipping costs arise for returns or exchanges, customers will bear these costs and pay directly to the shipping provider.